13 Jobs in Plano, TX
SEC24-7 Inc. is Hiring a Service Delivery Coordinator Near Plano, TX
Requirements
- Use our PSA/Ticketing System to manage and monitor all Client-facing activity
- Schedule and Assign the Work-Load Across our Team so they are working efficiently
- Continually look for ways to better do what we do with our Ticketing System
- Make sure that we are meeting our Internal SLAs and any SLAs we have with Clients
- Make sure nothing slips through any cracks and if it does, stop it from happening again
- Extract KPIs and other Reports for the Team
- Create and be Accountable to Regular Reporting to the Leadership Team
- Manage client expectations to ensure that the Team can deliver on what is promised
- Improve customer service, perception and satisfaction
- Report the utilization of Support resources to the Service Delivery Manager
- Coordinate & schedule the Service Team to high utilization
- Support the Team and Clients with any unusual/high-level issues that arise
- Escalating any unusual/high-level issues that arise to the Service Delivery Manager
- Review and approve Timesheets & Expense Reports
- Identify & Lead Initiatives to Improve on all KPIs & Performance Metrics.
- Accountable to KPIs & Metrics that will include things such as Client Satisfaction Scores (CSAT), Team Efficiency, Agreement Gross Margins & Team Happiness as well as intangible metrics that align with things such as our Company Core Values.
- Great Communications skills, founded in being a good listener
- Experience in Scheduling and Resource Management
- IT Literate – Medium to Advanced User level
- Management & Leadership Experience of an IT Service Team
- A deep desire to deliver an amazing Client Experience
- Drivers license
- The ability to speak both Geek and Human
- The ability to keep up with & adapt to the fast-paced IT world
- Experience using a Ticketing system and/or PSA Tool
- Skills in Strategic & Resource Planning with an ability to think and plan ahead
- Experience handling Technical Service Tickets
- Experience and knowledge of working with the Microsoft 365 Platform
- Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
- Client Experience Certifications such as Helpdesk Habits etc.
- Experience working for a Managed Service Provider (MSP) or IT Support Business.
- For someone looking to progress their role, the Service Delivery Coordinator naturally leads into the role of Service Delivery Manager.
Benefits
- Get your birthday off
Job Summary
Full Time
$64k-82k (estimate)
03/09/2024
06/05/2024
The job skills required for Service Delivery Coordinator include Customer Service, Leadership, Scheduling, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Delivery Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Delivery Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Delivery Coordinator positions, which can be used as a reference in future career path planning. As a Service Delivery Coordinator, it can be promoted into senior positions as an Order Fulfillment Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Coordinator. You can explore the career advancement for a Service Delivery Coordinator below and select your interested title to get hiring information.
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